Contact Support
We're here to help you 24/7
Get in Touch
Live Chat
Chat with our support team in real-time
Office Location
Visit our headquarters in Nairobi
Nairobi, Kenya
Frequently Asked Questions
Quick answers to common questions
Our support team is available 24/7 for urgent matters. For non-urgent inquiries, we respond within 2 business hours.
Use the QR code on your box or enter the tracking code in your dashboard to track delivery in real-time.
- Phone calls: Answered immediately
- Email: Within 2 hours during business hours
- Live chat: Within 5 minutes
- Social media: Within 1 hour
Yes, you can change your delivery address up to 1 hour before pickup. After pickup, please contact emergency support.
We accept M-Pesa, credit/debit cards (Visa, MasterCard), and bank transfers. All payments are secure and encrypted.
Emergency Support
Urgent Issues
For lost packages or urgent delivery issues, call our emergency line:
+254 711 000 000Response Times
Phone
Immediate
Email
≤ 2 hours
Live Chat
≤ 5 minutes